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| How long will it take for you to collect my money? Not all claims are collectible as some debtors may skip, file bankruptcy, become deceased or just refuse to pay. The age of the debt also plays a part in how long it may take to collect anything, if the debt is old and/or the debtor requires backup paperwork, that can prolong any collections. | |||
| What if the debtor disputes the debt or just refuses to pay? |
| If the debtor disputes the debt, we will provide them with any documentation you can provide us to prove the validity of the debt. If the debtor refuses to pay, we may suggest legal action. What debts can be placed for collection? We do not have a minimum dollar amount on claims placed with us. We do ask you only place debts that have occurred in the last 4 years. On small claims (example $50.00) we will not spend a lot of time on phone calls and letters if we do not receive payment fairly quickly. |
| How actively do you pursue bad addresses? |
| We continue to try to locate debtors for at least 6 months to a year, then we usually keep checking back on the account monthly to see if any files have been updated, such as credit bureau files, new address, employment, so we can locate them. The account is looked at weekly to make sure every effort has been CLX Systems/ Westwood Mgmt to locate the debtor so that we can then try to collect. |
| Does the age of the debt make it more difficult to collect? |
| Yes, the older a debt is, the harder it is to collect. |
| How long have you been in business? |
| CLX SYSTEMS/ WESTWOOD MGMT Collection Agency was started in 1983. Our staff has extensive collective expertise in debt recovery and skip tracing. |
| Is there anything I have to do/sign up for before I fill in the Collection Placement Form? |
| Yes, Please sign and email or fax or mail a copy of our Collection Agreement (Please click here for our contract in MS Word document form) and then once you fill out the form we begin working on the account right away with you. |
| Do I have to send you the bounced check, or fax you a copy of the check? |
| Yes, fax, email or mail us a copy of the front of the check. |
| Are there any guarantees of payment? |
| No, we cannot guarantee payment, but will try our best to get your money for you. |
| I'm interested in placing my collections with you, is there a way I could send you a LIST of all the collections to make for my company? |
| Yes, you can send them in Excel or Word, Works or any other program and attach them to an email to us at newaccounts@clxsystems.com. You can also mail to the address at the top of this page or fax copies of invoices to (763) 478-9119. |
| Does your company charge an annual fee? |
| No, we do not charge an annual or monthly fee. |
| If I decide to use your services, how do we get started? |
| You can fill out the Place an Account Now form here, or fax a copy of the invoices that are due to (763) 478-9121. You may also send large listings of accounts by email in an Excel or Word format to us at newaccounts@Clxsystems.com. A contract will be faxed to you. Please click here for our contract in Word document form. Please print and complete the form and fax to (763) 478-9121, mail it to the address above or email it to info@clxsystems.com |
| Is there a minimum amount someone needs to owe me in order for you to get involved? |
| No, we do not have a minimum or maximum limit on accounts placed. |
| Can I add the collection costs to these accounts? |
| The answer is yes, if you do it correctly. A recent court ruling, Kojetin v. C.U. Recovery set a rule of precedent that has had a sweeping effect on the credit and collections industry. This means even if you were charging collection costs in the past legally, you now may be in violation of Federal Law, and the exposure you face is enormous. CLX Systems/Westwood Management, Inc. (credit and collection professionals since 1983) can show your office how to pass your collection costs on to your patient's accounts (where they belong), for just $49.99, and help you avoid exposure to a costly lawsuit. If you act now, we will also provide a patient agreement that aids your collection staff in collecting delinquent accounts and 3 proven collection letters that really get results! Order "The secret to adding collection costs, and more" (use enclosed form) today on the enclosed form, and start passing along collection costs that subtract from your bottom line, without sweating a lawsuit! |
| What is your fee? |
| We charge 29% of what is collected. If a debt is over one year old or under $75.00 the fee is 50%. If the account has previously been placed with another agency we charge 39%. If we need to pursue legal action to collect the debt the fee is 39%. You will be charged if a debtor pays us or pays you directly. If the debtor pays CLX SYSTEMS/ WESTWOOD MGMT, we keep our commission and send you the balance. Payments are sent out monthly. If the debtor pays you, you must advise us IMMEDIATELY and we will invoice you for the commission. Reporting direct payments is required by law. Returned merchandise/equipment as payment of claim: 50% of normal fee. Payment's CLX Systems/ Westwood Mgmt directly to you will be invoiced subject to the standard rates. CLX SYSTEMS/ WESTWOOD MGMT Collection Agency, LLC invoice payment terms are "Payable upon Receipt." |
| Are you a member of any national trade association(s)? |
| Yes. We are members of ACA International, The Association of Credit and Collection Professionals. |
| Do you have any estimates of average recovery rates that we can expect? |
| This would depend on the number of accounts placed, the average dollar amount, the age and if they are first or second placements. If, for example, the accounts are all 90 days old and you have good addresses and phone numbers, the chances of recovery are high. We have a high recovery rate and have often been told by some of our clients that we have collected money for them that other agencies could not. |
| What documents do we need to give you for you to support the debt? |
| We would need a copy of a contract if you have one, an invoice or statement that has the amount owed, and the debtor contact information on it, such as address, phone, work phone, email, anything you have. |
| What is your Process for collection? |
| Once you place an account with us, we send an initial collection letter to the debtor letting them know the account has been placed with us, who the creditor is (you) and how much is owed. By law we must also let them know that they have 30 days to dispute the debt or request verification. We wait a few days to be sure they have received this letter, and then we begin to call them. We cannot demand payment in full or report the debt to the credit bureaus within this 30-day period. We make 2-3 calls and send out 2 letters in this time frame. After 30 days, if there has not been a payment or response, we send a demand for payment. Phone calls become more frequent and are also CLX Systems/ Westwood Mgmt in the evenings and on weekends. |
| Do you have any requirements for us? |
| The most important requirement we have is that you report to us if a debtor pays you directly. It is illegal for us to try to continue to collect once they have paid either you or us. Also, once you place the account with us, you must stop all in-house collection activity, cease sending monthly statements and discontinue the accrual of any interest. |
| I was wondering how long should I wait before I turn my accounts over for collection? |
| You can turn them over whenever you like. It's totally up to you. |
| How many accounts may be sent to collections at once? |
| You can send as many as you have. |
